Cancellation, Return & Refund Policy
Cancellation by Customers
Once an order is placed, customers are allowed to cancel within 24 hours of purchase without cancellation fees. After this period, a cancellation fees will be collected.
For cancellation requests made by customers after 24 hours, no refund will be given.
Return of orders
Returning of delivered items are only accepted within a week of delivery.
Restocking fee of 30% will be applied for any returns & shipping fee will not be refunded.
Customers are required to pay for the return shipping fees.
Eligibility for Full Refund
A full refund will be applicable only under the following scenarios:
Studio's Problem: In the event of project cancellation or quantity issues from our studio's end, customers will be eligible for a full refund of the purchase amount.
Shipping Delay: If the item(s) fail to ship after 6 months from the Estimate to Arrive (ETA) month provided at the time of purchase, customers are entitled to a full refund of the purchase amount.
Changes to the Policy
Our cancellation, return & refund policy are subject to change without prior notice. Any modifications will be effective immediately upon posting on our website.